We are pleased to accept orders from world wide.
We accept payment by Paypal and Bank Transfer.
All items in our store are listed in EURO. If you have any questions, feel free to contact us.
Here are some common questions on international shipments:
Once done when the order shipped the package?
The day after the order dispatched the package.
Do not send Sunday and public holidays.
What Shipping Service Do You Use?
We use courier PosteItaliane for small shipments (www.poste.it) and courier DHL (www.dhl.com) and Bartolini (www.bartolini.it) for larger shipments.
All our shipping offers package tracking to see the progress of the shipment.
The delivery with courier DHL and Bartolini is 3 / 4 days.
Please note that not all shipping choices may be available for your country.
Please note that we are not responsible for late delivery.
The shipping options and pricing for your order can be viewed if you start the online checkout through our website.
Just place the items you wish to purchase into your shopping cart and begin the checkout process.
You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order.
Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout.
All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options.
If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us.
You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs.
Rc Model Store is unable to determine what your country may charge you for these fees.
We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
Not paying customs duties and taxes in various European countries!
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us.
Please keep all packaging (box, packing paper, etc.) for verification purposes.
We will most likely request the damaged product(s) be shipped back to us for verification.
I have to pay taxes for shipments in European countries?
No, In European countries do not pay additional taxes.
There are products that can not be shipped?
No, we can send all products.
Rc Model Store wants our customers to be completely satisfied with their shopping experience with us.
If for any reason you don't like or don't want something you purchased from Rc Model Store, you may return New and Unused merchandise within 30 days for a full refund, exchange, or store credit.
New and unused merchandise must be returned with their original packaging.
You must contact us to before you return an item to us.
You can us send mail.
Please send returned product merchandise to:
Rc Model Store
Vico Lungo Teatro Nuovo 116
80134 Napoli - Italy